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I think it’s getting slightly worse but I’m not certain.
My theory is that two related things might be happening:
- Outsourced customer service to agents that learn a flowchart, some simple software and can therefore only really help in a handful of simple ways. They’re not invested in the business, and they’re incapable of and not empowered to take action on the issues that require a bit of creativity. That would be too time consuming and costly to the business.
- The above strategy is enabled by modern business analytics tools being available to all businesses — large and small — over the past decade or so, and this has led to a lowering of standards in the actual customer service activity that we would like to see.
The reason that it causes standards to go down is that In the past, none of this could be measured well, but it was obviously important, so good businesses placed a priority on getting good, empowered employees to fill those positions. Now all that matters is keeping average response times and ratings above a certain level, which results in a lower bar being met, mostly sustained by those simple common issues that arise.
Btc is a system of money. A community is a bunch of relationships. Just because the mechanics of how btc works doesn't allow the money to be clawed back doesn't mean that, as a member of the community, you shouldn't behave like a decent human being. It is two separate issues and value systems.
Btc is not an excuse to be a dick just because sometimes there are fewer consequences for doing so. Is this really such a foreign idea?
Reminds me of an old post, is Bitcoin money of Earth, the solar system, or the universe?
https://stacker.news/items/146595
LOL what a stupid argument. If someone cannot read and write how are they going to use Bitcoin anyway, regardless if their wallet uses seed phrase as a backup or not, come on! Also, 8 billion people should not be using seed phrases because a few million are illiterate? Since when we level down in technology? Perhaps we should also stop driving cars because blind people cannot use them? Or maybe let disable or encryption because most people don't understand cryptography? Get lost.